Returns

Return Policy

All sales are final. Once placed, orders cannot be cancelled.

At XÜM PLÜR, we want every order to arrive right. If you receive the wrong item or a defective product, contact us within 7 days of delivery and we will make it right.

What qualifies for a replacement

You may request a replacement within 7 days after delivery if:

• You received the wrong item. The product, flavor, or quantity does not match your order.
• Your item is defective. It arrived damaged, broken, or not working as intended.
• If tracking shows your order was not delivered.

What does not qualify

• Opened or used products that are not defective
• Change-of-mind returns or unwanted items
• Requests made more than 7 days after delivery
• Damage caused after delivery

How to request a replacement

Email us at su*****@**********co.com within 7 days after delivery, and include the following:

• Order number
• Short description of the issue
• Clear photos of the item, the packaging, and the intact tamper-evident seal

We will review your request and reply with next steps within 2-3 business days.

Contact us

Questions about an order? Email su*****@**********co.com and include your order number. We typically reply within 1-2 business days.